{"id":10085,"date":"2022-11-14T08:00:00","date_gmt":"2022-11-13T21:00:00","guid":{"rendered":"https:\/\/stage.buildxact.com\/au\/?p=10085"},"modified":"2025-06-17T02:34:10","modified_gmt":"2025-06-16T16:34:10","slug":"renovation-fears","status":"publish","type":"post","link":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/","title":{"rendered":"Break through customer renovation fears\u00a0"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n

Movies and television shows poke fun<\/a> at renovation projects gone wrong, but when your business is on the line, it\u2019s no laughing matter.\u00a0<\/p>\n\n

In this video<\/a>, award-winning architect and builder David Pollard offers ways to reframe the negative thoughts customers can have about renovating. By better understanding your market and your customer needs, you can manage your customers\u2019 expectations and face down these common renovation stigmas:\u00a0<\/p>\n\n

    \n
  1. The project will cost more than expected\u00a0<\/li>\n<\/ol>\n\n
      \n
    1. The project will take longer than expected\u00a0<\/li>\n<\/ol>\n\n
        \n
      1. Emotions get in the way of smart decisions\u00a0<\/li>\n<\/ol>\n\n
          \n
        1. The renovation cost is out of line with the property\u2019s value\u00a0<\/li>\n<\/ol>\n\n
            \n
          1. The renovation cost is unfairly priced\u00a0<\/li>\n<\/ol>\n\n
              \n
            1. My renovation project will just make me miserable\u00a0<\/li>\n<\/ol>\n\n

              Renovators like you can combat each of these by clearly communicating your project\u2019s purpose, scope, pricing and scheduling.\u00a0<\/p>\n\n

              To learn more about how you can use software to quickly create project estimates and schedules, why not book a demo<\/a>\u00a0with a friendly Buildxact team member? Imagine how much easier your customer conversations will be when you have all the material pricing and labor clearly listed.<\/p>\n\n

              For more details, check out Buildxact\u00a0pricing<\/a>, or begin working right away with a\u00a014-day trial<\/a>\u00a0that is free to use.<\/p>\n\n

              \n
              https:\/\/youtu.be\/3Ysweei5XSU<\/div>\n<\/figure>\n\n

              David Pollard is co-founder of LivCo<\/a>, a U.S. renovation company based in Illinois that has won multiple industry awards and recognitions since its founding in 2012.\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              \u00a0Listen as award-winning architect and builder David Pollard offers ways to reframe the negative thoughts customers can have about renovation\u00a0Listen as award-winning architect and builder David Pollard offers ways to reframe the negative thoughts customers can have about remodeling..<\/p>\n

              Customer communication<\/span><\/a> Job management<\/span><\/a><\/div>\n","protected":false},"author":11,"featured_media":13391,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[25],"tags":[37,38],"contributing_author":[],"class_list":["post-10085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-customer-communication","tag-job-management"],"acf":[],"yoast_head":"\nBreak through customer renovation fears\u00a0 | Buildxact AU<\/title>\n<meta name=\"description\" content=\"Listen as award-winning architect and builder David Pollard offers ways to reframe the negative thoughts customers can have about renovation.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Break through customer renovation fears\u00a0\" \/>\n<meta property=\"og:description\" content=\"Listen as award-winning architect and builder David Pollard offers ways to reframe the negative thoughts customers can have about renovation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/\" \/>\n<meta property=\"og:site_name\" content=\"Buildxact AU\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-13T21:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-16T16:34:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2023\/03\/blog-1344505074.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"810\" \/>\n\t<meta property=\"og:image:height\" content=\"482\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Greg P\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Greg P\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/\"},\"author\":{\"name\":\"Greg P\",\"@id\":\"https:\/\/stage.buildxact.com\/au\/#\/schema\/person\/383e9a4efe089a1558f5b5cac51d463c\"},\"headline\":\"Break through customer renovation fears\u00a0\",\"datePublished\":\"2022-11-13T21:00:00+00:00\",\"dateModified\":\"2025-06-16T16:34:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/\"},\"wordCount\":238,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/stage.buildxact.com\/au\/#organization\"},\"image\":{\"@id\":\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2023\/03\/blog-1344505074.jpg\",\"keywords\":[\"Customer communication\",\"Job management\"],\"articleSection\":[\"Blogs\"],\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/\",\"url\":\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/\",\"name\":\"Break through customer renovation fears\u00a0 | Buildxact AU\",\"isPartOf\":{\"@id\":\"https:\/\/stage.buildxact.com\/au\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2023\/03\/blog-1344505074.jpg\",\"datePublished\":\"2022-11-13T21:00:00+00:00\",\"dateModified\":\"2025-06-16T16:34:10+00:00\",\"description\":\"Listen as award-winning architect and builder David Pollard offers ways to reframe the negative thoughts customers can have about renovation.\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#primaryimage\",\"url\":\"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2023\/03\/blog-1344505074.jpg\",\"contentUrl\":\"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2023\/03\/blog-1344505074.jpg\",\"width\":810,\"height\":482,\"caption\":\"A plumber working on a toilet installation in a bathroom\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/stage.buildxact.com\/au\/#website\",\"url\":\"https:\/\/stage.buildxact.com\/au\/\",\"name\":\"Buildxact AU\",\"description\":\"Estimating & Job Management Software\",\"publisher\":{\"@id\":\"https:\/\/stage.buildxact.com\/au\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/stage.buildxact.com\/au\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/stage.buildxact.com\/au\/#organization\",\"name\":\"Buildxact AU\",\"url\":\"https:\/\/stage.buildxact.com\/au\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/stage.buildxact.com\/au\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2022\/01\/buildxact-logo.png\",\"contentUrl\":\"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2022\/01\/buildxact-logo.png\",\"width\":278,\"height\":68,\"caption\":\"Buildxact AU\"},\"image\":{\"@id\":\"https:\/\/stage.buildxact.com\/au\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/stage.buildxact.com\/au\/#\/schema\/person\/383e9a4efe089a1558f5b5cac51d463c\",\"name\":\"Greg P\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/0e2d640cea5635f86f157c9abf6d9584f6bb14b62df846d4249ab9822acc981a?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0e2d640cea5635f86f157c9abf6d9584f6bb14b62df846d4249ab9822acc981a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0e2d640cea5635f86f157c9abf6d9584f6bb14b62df846d4249ab9822acc981a?s=96&d=mm&r=g\",\"caption\":\"Greg P\"},\"url\":\"https:\/\/stage.buildxact.com\/au\/author\/gregp\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Break through customer renovation fears\u00a0 | Buildxact AU","description":"Listen as award-winning architect and builder David Pollard offers ways to reframe the negative thoughts customers can have about renovation.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Break through customer renovation fears\u00a0","og_description":"Listen as award-winning architect and builder David Pollard offers ways to reframe the negative thoughts customers can have about renovation.","og_url":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/","og_site_name":"Buildxact AU","article_published_time":"2022-11-13T21:00:00+00:00","article_modified_time":"2025-06-16T16:34:10+00:00","og_image":[{"width":810,"height":482,"url":"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2023\/03\/blog-1344505074.jpg","type":"image\/jpeg"}],"author":"Greg P","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Greg P","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#article","isPartOf":{"@id":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/"},"author":{"name":"Greg P","@id":"https:\/\/stage.buildxact.com\/au\/#\/schema\/person\/383e9a4efe089a1558f5b5cac51d463c"},"headline":"Break through customer renovation fears\u00a0","datePublished":"2022-11-13T21:00:00+00:00","dateModified":"2025-06-16T16:34:10+00:00","mainEntityOfPage":{"@id":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/"},"wordCount":238,"commentCount":0,"publisher":{"@id":"https:\/\/stage.buildxact.com\/au\/#organization"},"image":{"@id":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#primaryimage"},"thumbnailUrl":"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2023\/03\/blog-1344505074.jpg","keywords":["Customer communication","Job management"],"articleSection":["Blogs"],"inLanguage":"en-AU","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/","url":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/","name":"Break through customer renovation fears\u00a0 | Buildxact AU","isPartOf":{"@id":"https:\/\/stage.buildxact.com\/au\/#website"},"primaryImageOfPage":{"@id":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#primaryimage"},"image":{"@id":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#primaryimage"},"thumbnailUrl":"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2023\/03\/blog-1344505074.jpg","datePublished":"2022-11-13T21:00:00+00:00","dateModified":"2025-06-16T16:34:10+00:00","description":"Listen as award-winning architect and builder David Pollard offers ways to reframe the negative thoughts customers can have about renovation.","inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/stage.buildxact.com\/au\/blog\/renovation-fears\/#primaryimage","url":"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2023\/03\/blog-1344505074.jpg","contentUrl":"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2023\/03\/blog-1344505074.jpg","width":810,"height":482,"caption":"A plumber working on a toilet installation in a bathroom"},{"@type":"WebSite","@id":"https:\/\/stage.buildxact.com\/au\/#website","url":"https:\/\/stage.buildxact.com\/au\/","name":"Buildxact AU","description":"Estimating & Job Management Software","publisher":{"@id":"https:\/\/stage.buildxact.com\/au\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/stage.buildxact.com\/au\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/stage.buildxact.com\/au\/#organization","name":"Buildxact AU","url":"https:\/\/stage.buildxact.com\/au\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/stage.buildxact.com\/au\/#\/schema\/logo\/image\/","url":"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2022\/01\/buildxact-logo.png","contentUrl":"https:\/\/stage.buildxact.com\/au\/wp-content\/uploads\/sites\/10\/2022\/01\/buildxact-logo.png","width":278,"height":68,"caption":"Buildxact AU"},"image":{"@id":"https:\/\/stage.buildxact.com\/au\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/stage.buildxact.com\/au\/#\/schema\/person\/383e9a4efe089a1558f5b5cac51d463c","name":"Greg P","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/secure.gravatar.com\/avatar\/0e2d640cea5635f86f157c9abf6d9584f6bb14b62df846d4249ab9822acc981a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0e2d640cea5635f86f157c9abf6d9584f6bb14b62df846d4249ab9822acc981a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0e2d640cea5635f86f157c9abf6d9584f6bb14b62df846d4249ab9822acc981a?s=96&d=mm&r=g","caption":"Greg P"},"url":"https:\/\/stage.buildxact.com\/au\/author\/gregp\/"}]}},"_links":{"self":[{"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/posts\/10085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/comments?post=10085"}],"version-history":[{"count":0,"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/posts\/10085\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/media\/13391"}],"wp:attachment":[{"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/media?parent=10085"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/categories?post=10085"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/tags?post=10085"},{"taxonomy":"contributing_author","embeddable":true,"href":"https:\/\/stage.buildxact.com\/au\/wp-json\/wp\/v2\/contributing_author?post=10085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}