{"id":9142,"date":"2022-03-21T16:52:26","date_gmt":"2022-03-21T05:52:26","guid":{"rendered":"https:\/\/stage.buildxact.com\/au\/?p=9142"},"modified":"2025-06-16T15:43:38","modified_gmt":"2025-06-16T05:43:38","slug":"dahlsens","status":"publish","type":"post","link":"https:\/\/stage.buildxact.com\/au\/case-study\/dahlsens\/","title":{"rendered":"Dahlsens grows business as it helps custom builders strengthen business practices"},"content":{"rendered":"\n<p><strong><em>Key Outcome:<\/em><\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Dahlsens reduced weekly hours to service customers from 4 hours to 1 hour<\/em><\/strong>&nbsp;<\/li>\n\n\n\n<li><strong><em>Builders generate quotes 5x faster<\/em><\/strong>&nbsp;<\/li>\n\n\n\n<li><strong><em>Order accuracy increased, reducing follow-up calls and emails<\/em><\/strong>&nbsp;<\/li>\n\n\n\n<li><strong><em>Dahlsens increases market share<\/em><\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Background<\/strong><\/h2>\n\n\n\n<p>Dahlsens is one of Australia\u2019s leading building material suppliers having operated in Australia since 1877. In 2013, the company faced stiff competition from Big Box retailers and pivoted away from supplying the DIY market to focus solely on its trade business.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u201cWith an ever-increasing competitive landscape in the DIY retail space, we decided to return to our heritage of looking after local builders. In making this change, we knew that pricing would still be very competitive and that we would need to uplift our services significantly to satisfy the needs of our individual builders.\u201d&nbsp;<\/p>\n\n\n\n<p>Today, Dahlsens employs more than 1,300 staff across four subsidiaries, exclusively focused on delivering whole-of-house to builders, renovators and trades.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Dahlsens account managers take pride in the high level of personalized service offered to its customers. For example, they spend significant time with customers not just helping them place orders, but also supporting estimation, scheduling their jobs and helping with strategies to grow their businesses.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenge<\/strong><\/h2>\n\n\n\n<p>In 2019, Jamie Dahlsen, General Manager of Innovation &amp; Technology, saw an opportunity to improve efficiency among the small and medium builders and trades, who make up most of their customer base.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u201cWe noticed that the majority of our small to medium-sized customers suffered from a lack of organized business activities due to an absence of any digital project management or estimating systems,\u201d Dahlsen said. \u201cMost of the major software providers for builders at the time provided large, complex platforms suited to larger enterprises.\u201d&nbsp;<\/p>\n\n\n\n<p>So, if Dahlsens could help the builder find affordable business software, simple enough to use, their builders and trades would likely grow while providing Dahlsens an efficient way to offer superior customer service.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Solution<\/strong><\/h2>\n\n\n\n<p>In 2019, Buildxact and Dahlsens formed a true partnership aimed at helping drive efficiency and growth. Buildxact was offered to Dahlsens builders, and those builders who signed on grew and became more efficient in multiple phases of their business.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Dahlsens&#8217; builders reduce takeoff time by up to 85% percent<\/strong><\/h3>\n\n\n\n<p>For instance, on Buildxact, Dahlsens\u2019 customers reduced the time needed to complete takeoffs. In one case, Jason Amos of McMasters Homes reduced takeoff and quoting time from three business days to four hours\u2013an 85% improvement.&nbsp;&nbsp;<\/p>\n\n\n\n<p>As builders completed takeoffs and quotes to customers faster, they became more responsive and won more work. Overall, builders said they shaved a week off the amount of time needed to prepare and send customer quotes.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u201cThe ability of my customers to be able to quote quickly is one of the key benefits of Buildxact,\u201d said David Lewer, a Dahlsens account manager. \u201cIf they\u2019re waiting for three or four days for a supplier to come back to them, that\u2019s a wasted opportunity. Buildxact makes the builder much more professional because they can get the quote back the same night or the next morning in a beautiful format, completely done. As result, my customers have grown their business.\u201d&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Dahlsens saves 3 hours per week per customer<\/strong><\/h3>\n\n\n\n<p>In 2021, Dahlsens also supplied live price lists in Buildxact, and this gave builders the ability to estimate and use up-to-date pricing to order directly from Dahlsens within the same software environment. More than 200 builders signed up, and as a result, Dahlsens saw a massive increase in efficiency and sales.&nbsp;<\/p>\n\n\n\n<p>Dahlsens account managers reduced the time spent on administrative tasks from 4 hours to just 1 hour per week. Account managers reported spending more time truly collaborating and consulting with their clients, Dahlsen said.&nbsp;<\/p>\n\n\n\n<p>Customer John Peros, Managing Director of Peros Built, said he appreciates the time saved with integrated price lists.&nbsp;<\/p>\n\n\n\n<p>\u201cDahlsens\u2019 price lists being provided to us through Buildxact is an absolute blessing to my business,\u201d Peros said. \u201cIt stops all those phone calls in between and waiting for prices and quotes. I can look up an item, and the cost is there, on-demand. It\u2019s just incredible.\u201d&nbsp;<\/p>\n\n\n\n<p>Customers like Simon Mannah from Prescom Constructions said he saw more accurate cost estimates.&nbsp;<\/p>\n\n\n\n<p>\u201cThe integration of Dahlsens with Buildxact has eliminated a lot of human error and made my purchase orders faster to send across and more accurate. Having updated pricing, especially with the constant rise in material prices, has been a godsend to keep up with the market and ensure we are the most competitive at all times,\u201d Mannah said.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Customers consolidated spend with Dahlsens<\/strong><\/h3>\n\n\n\n<p>As builders completed estimates, quotes, and orders with less effort, Dahlsens also noted other trends:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More than 1-in-3 builders began buying new categories;&nbsp;<\/li>\n\n\n\n<li>These builders consolidated their vendors, choosing Dahlsens more often;&nbsp;<\/li>\n\n\n\n<li>Of those who bought new categories, those builders increased order size by 49 percent.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Summary<\/strong><\/h3>\n\n\n\n<p>Over the past two years, Dahlsens customers have grown while becoming more efficient. With this stronger customer base, Dahlsens revenue also grew. In 2021, Dahlsens doubled its market share from the previous year, according to purchase order activity generated within Buildxact.&nbsp;<\/p>\n\n\n\n<p>\u201cIn short, our customers are delighted with this partnership, and this has made us more efficient, has helped us grow sales, and will continue to enhance our customer relationships over time,\u201d said Jamie Dahlsen.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What&#8217;s ahead<\/strong><\/h2>\n\n\n\n<p>Moving forward, Dahlsens plans to continue improving services offered to their customers using Buildxact by using the existing digital connection between the Dahlsens and Buildxact systems. Furthermore, Dahlsens plans to use data-driven decisions to manage inventory and supply stocks. Simply put, past buying patterns logged with Buildxact can predict future buying behavior, according to Jamie Dahlsen.&nbsp;<\/p>\n\n\n\n<p>\u201cIf we get permission from our customers to see other information in their Buildxact environment, such as scheduling, we can see if they are working effectively, and from that we can start pre-empting and managing our stock levels more effectively for those customers.\u201d Dahlsen said.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Want to learn more?<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/stage.buildxact.com\/au\/our-customers\/suppliers\/\" target=\"_blank\" rel=\"noreferrer noopener\">Visit our website<\/a> to see how Buildxact construction estimating and management software can improve your customer relations to increase sales, lower administrative costs and build customer loyalty.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dahlsens are reducing the time it takes to serve their customers, and helping builders quote 5x faster with Buildxact.<\/p>\n<div style=\"display:none;\" class=\"postcatlist\"><a href='https:\/\/stage.buildxact.com\/au\/tag\/supplier-integration\/'><span>Supplier integration<\/span><\/a> <a href='https:\/\/stage.buildxact.com\/au\/tag\/suppliers\/'><span>Suppliers<\/span><\/a><\/div>\n","protected":false},"author":5,"featured_media":9143,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[24],"tags":[296,295],"contributing_author":[],"class_list":["post-9142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","tag-supplier-integration","tag-suppliers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Dahlsens helps home builders firm up project plans | Buildxact AU<\/title>\n<meta name=\"description\" content=\"Learn how Dahlsens uses Buildxact&#039;s supplier integration to serve their customers faster and reduce order inaccuracy.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dahlsens grows business as it helps custom builders strengthen business practices\" \/>\n<meta property=\"og:description\" content=\"Learn how Dahlsens uses Buildxact&#039;s supplier integration to serve their customers faster and reduce order inaccuracy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stage.buildxact.com\/au\/case-study\/dahlsens\/\" \/>\n<meta property=\"og:site_name\" content=\"Buildxact AU\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-21T05:52:26+00:00\" \/>\n<meta property=\"article:modified_time\" 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